Reopening your venue

The following guide covers the essential settings for getting started again with your Obee account. 

Opening Hours

In Obee go to  Account → Bookings Settings → Opening Hours

• Open the services you are trading.
  • See: How to edit opening hours

Area - Description & Cut-off

In Obee go to  Account → Bookings Settings → Areas

• Update the description to communicate how you are trading and encourage guests to join the waiting list.
  • See: How to edit the description on areas at Step 1
• Review your online cut-off time time and update if necessary
  • See: What is an online cut-off? and How to set an online cut-off

Rules

In Obee go to  Account → Bookings Settings → Rules

• Add rules to ensure you don't overbook.
  • See: How to add a new booking rule to limit total guests

Guest Communication

In Obee go to  Account → Bookings Settings → Guest Communication

• Confirmation Email → Confirmation Email
  • Update the "Additional Info" in your Confirmation Email to set guest expectations.
  • See What should you communicate to guests in a confirmation email
• SMS and Email Reminders
  • Turn these on to re-confirm bookings, review your schedule and message to ensure you're happy with the timing.
• SMS and Email Follow Ups
  • Post dining communication is a great way to capture feedback and stay in touch with guests. Positive feedback and great experiences are nice to share with the team in pre-service meetings to keep morale up. If it doesn't suit to have these on all of the time they can also be turned on intermittently to get a "pulse" on guest satisfaction.