How to check a payment record in your Pin Payments account
To check a charge in your Pin Payments account:
- Go to Pin Payments Log in screen
- Enter your account details and press "Log in"
- You should be on the "Charges" screen, you can check this on the left hand menu
- Locate the "Search" box in the top right hand corner
- Paste the email address of the guest in the search query box
- Press Enter or Return on your keyboard
- The charge should appear in the results
Tip: If there are multiple charges in your search result you may need to review the charge date and time too.
- Ensure the charge indicates "Success"
- You can click on the search result if you want to investigate further