Booking terms and conditions

Disclaimer: The content on this page is intended only to provide a general overview of terms and conditions. The content does not constitute legal advice, and is not intended to be a substitute for legal advice and should not be relied upon as such. 
Terms and conditions communicate to your guests your booking policy. Written terms can help prevent misunderstandings with guests and may also give your venue some legal protection. Your booking terms and conditions can be displayed on your booking page/widget. The following guide offers some prompts to help you devise your terms and conditions.

Some questions to consider when writing your terms and conditions:

  • Is there a minimum spend?
  • Can special dietary requirements be catered for? Any requirements or only some? Is advanced notice of any special dietary requirements needed?
  • Does an additional service charge apply? For Sundays or public holidays?
  • Can bookings be changed or cancelled online? Or does this need to be done by phone?
  • Anything specific to your venue, such as directions to where you're located, your menu, and if they must be on specific menus for different times, days or group sizes?
  • Will reservations be held for unconfirmed bookings?
  • Are there requirements or expectations that the guest must adhere too?

Tips and Recommendations

  • We recommend keeping your terms and conditions short and concise, communicating only the most important information for your venue
  • Use your website - We recommend creating a comprehensive overview of your booking policy (and an FAQ style page is a great idea too) and then in your terms and conditions, and guest emails you can refer guests to these pages. This ensures that booking and guest communication are as focused as possible, but provides avenues for guests to find more information. It's also easier for you to maintain as the website can become your source of truth on the booking policy and only one place that you need to keep up to date.